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Shipping policy

SHIPPING AND COLLECTING

SHIPPING AND COLLECTING

Shipping

We offer free shipping* within South Africa on orders over a specified value - see below for more info.
 

Courier (Door to Door)

  • We use a variety of couriers for door-to-door shipments.

  • These shipments are sent out from our Johannesburg branch on weekdays.

  • Depending on the the size of your parcel, the courier covering your area and your location these parcels may take between 1 and 5 days to arrive.

  • Small parcels of less than 2kg typically move by air, if there is a SAA-serviced airport near you. Parcels larger than this move by road, and take a day or so longer to get there.

  • If you live in an outer-lying area allow a bit longer - some of these areas are only covered once a week.

  • Parcels are delivered to your shipping address and are delivered weekdays, during business hours.

  • A tracking number is provided.

  • We get courier collections every afternoon. Depending on our loads, if your order is confirmed and paid for by midday it will be shipped off the same day. If not, it will go out the following day.

 

Postnet (Counter to counter)

  • These shipments are sent out from our Johannesburg branch on weekdays.

  • Postnet parcels take 2 to 4 days to reach the destination branch.

  • A tracking number is provided.

 

* Free Shipping

  • These parcels are sent using a method (above) at our discretion - if you want a specific shipping method, please select it during the checkout process (at your cost).

  • A tracking number is provided.

 

Shipping to Addresses Outside of South Africa

  • Due to a variety of factors, we do unfortunately not ship to any addresses outside of South Africa.

  • Assuming payment is finalised, you are free to organise your own courier to collect from our Johannesburg store.

  • Tax, VAT, duties, bank charges and all related costs - applying to the initial delivery and any returns - will be for the buyer's account.

  • Free shipping discounts do also not apply.

 

Insurance

In all instances (except collections) we insure our parcels and we accept responsibility for the goods until signed for by you.

 

Delivery times

The estimated delivery lead-times days are purely a guideline.

 

In most instances, deliveries happen within these periods, but we can't, unfortunately, guarantee these delivery times, since this is outside of our control, and sometimes outside of the control of our delivery partners too.

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Should your parcel be too heavy or big for the shipping method selected, we may have to suggest an alternate shipping method. We will endeavour to use a shipping method which will meet, as close as is possible, the delivery timeframes of the originally selected method.

Collection (Johannesburg)

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  • You may collect your goods at our Johannesburg shop - see our contact details for our full address and business hours.

  • If you are not collecting in person, please notify us beforehand.

Returns and exchange policy

Return & Exchange Policy

Returns policy

If you would like to make a return, take a look at our policies below.

 

We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at supplycor@afrihost.co.za 

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We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

 

The original Supplycor invoice must be presented.

 

 

If you wish to return your item, we must receive your request within <30 days> of the date you received your item.

 

 

We do not accept returns of embroidered or printed items.

Refunds

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Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

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If approved, the money will be refunded to your original method of payment within <two weeks>. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email <supplycor@supplycor.co.za> within 30 days of receiving your product to begin the process.

Return Shipping

Refunds will cover the cost of the products but will exclude the initial shipping charges from Supplycor to the client and the return shipping back to Supplycor.

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